I have been with your company just two weeks now and on three occasions the brakes on my commode have not been reapplied, after moving the commode from the lounge to the bedroom in the evening. This is inviting an accident to occur, and yet your carer would have had to release the brakes to move the commode. I had a conversation with your member of staff about commodes and brakes at the time of signing up with your company, who assured me that your staff were all well trained and safety first was placed very highly.Were an accident to occur at nightime to me, because of a carer who didn't do their job properly, I would almost certanly end up, back in hopital because of this. I hope not to have to make this complaint again. Mrs.Janet Wickens.
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We offer care and support in your own home. Providing personal care, medication management, meal preparation, light domestic duties, befriending, escorting to appointments and running errands. We look after clients from age 18 and above with a range of health or age related conditions. We will help you stay safe, well and independent in your own home for as long as possible. See more
