Review Time
Here we go again! I call them email plead and beg, yet no one takes notice. I don't want to have to complain all the time. But carers lie, they turn up very very late. Because you need help doesn't mean you don't have a life to live! I'm ill and in need to rest at times but i'm sitting here waiting for care to arrive and wait gose on and on and on. This is so sad. Going to just give up on the care service.
Here we go again! I call them email plead and beg, yet no one takes notice. I don't want to have to complain all the time. But carers lie, they turn up very very late. Because you need help doesn't mean you don't have a life to live! I'm ill and in need to rest at times but i'm sitting here waiting for care to arrive and wait gose on and on and on. This is so sad. Going to just give up on the care service.
After moving home late last year, I was given this care company in the Lothians area to look after my personal care needs including moving and handling. After only 3 days they hoisted me the wrong way and ended up nearly strangulating me! Co-incidentially I was admitted to hospital 2 days later and thank goodness the hospital reviewed and changed my care provider. Avoid this company whenever possible.
I'm a widow with no family.Unfortunately I have been in the unscrupulous "hands" of myhomecare.In the beginning, the carers where punctual and, some of them kind and well trained but, some appeared, immediately, to be bullish to the point, I was scared about them.Soon, they started to be late, no point to have a double up if one arrives 20/25 minutes later than the first one.Always excuses for leaving me without food, medications, let alone domestic care. The agency, suddenly, stopped,even, the most basic kind of kind of exercise, 5 mins in the morning, that the physiotherapist recommended.When I tried to voice my concerns, the management, never let me finish a sentence, talking over my voicle and twisting the words according to their convenience.Myhomecare never sent me a rota or fulfilled their duty of care.If you care about your loved ones, please, avoid this agency..To anyone interested, I can provide pictures, videos and dates of their malpractice and mistakes.I cannot enter into many details because I worry for my own safety, they are unscrupulous, dangerous, vendictive people.Take my word, I'm only the last one of a long list of clients that Myhomecare, lost in the last a few months.
All I require are morning newspapers . Today the Carer did not bring the right papers and was two hours late. I gave her £10 to pay for the newspapers and cause I had no change she threw the money at me and had a temper tantrum . Moreover as I am not mobile I called her to say come in . She couldn't understand that simple instruction . Appalling behaviour !
I have been with your company just two weeks now and on three occasions the brakes on my commode have not been reapplied, after moving the commode from the lounge to the bedroom in the evening. This is inviting an accident to occur, and yet your carer would have had to release the brakes to move the commode. I had a conversation with your member of staff about commodes and brakes at the time of signing up with your company, who assured me that your staff were all well trained and safety first was placed very highly.Were an accident to occur at nightime to me, because of a carer who didn't do their job properly, I would almost certanly end up, back in hopital because of this. I hope not to have to make this complaint again. Mrs.Janet Wickens.
Working with My Homecare over the past 1year has been a beautiful and wonderful experience. The state of art training provided to staffs has given us confidence to perform our duty to optimal level. The management is well organised, putting the well being of clients as priority and also putting into consideration the opinion of staffs. The teamwork at My Homecare has helped so much in delivering a satisfying services to all clients. We have a pleasant manager that is also up and active in all admistrative and supporting duties. You can never think of a better place to be than My Homecare.
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We offer care and support in your own home. Providing personal care, medication management, meal preparation, light domestic duties, befriending, escorting to appointments and running errands. We look after clients from age 18 and above with a range of health or age related conditions. We will help you stay safe, well and independent in your own home for as long as possible. See more
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