Avoid, signs up to my juniper as I needed to loose some weight, got my first delivery the pen is broken the top is jammed and won’t set to zero, emailed back and fourth consistently only to keep getting ‘how to’ emails on using the pen which wasn’t user error, so as it was my first time asked for a refund and cancellation which under uk laws I’m eligible, yet I’m told I can’t because I’ve signed up for 6 month term and they won’t replace the pen either, so they essentially want me to pay extreme amounts for an mobile app with no mediation and no customer support. I’ve meticulously followed their email instructions only to keep getting AI responses about they can’t replace it and can’t cancel it and can’t give a refund so I can go elsewhere. So having to now go through my bank to cancel any further payments and retract my money from them and force a refund. Awful company go with someone else, also just to note after them getting in contact again, they seem to think uk consumer laws are optional and not law.
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