After an unreasonable delay and failure to deliver the order on time, and following multiple attempts to resolve the issue, the order finally arrived late, coinciding with a time when we were away due to the holidays. To make matters worse, we found that the name engraved on the item was incorrect. 😑 I honestly don’t know where to start with this situation or how such negligence could occur. Is it fair for customers to be treated with such indifference and carelessness regarding their money, emotions, time, and orders? Was this order meant to be free? Did I somehow expect it without payment? Isn’t it your fundamental duty to accept payment in return for a professional service, accurate execution, timely delivery, and proper fulfillment of customer needs? I have never felt such a level of disrespect in my life as I have from your service. I also take some of the blame for not heeding the negative feedback about you and putting my trust solely in your promises, never anticipating this level of negligence and disarray. Regrettably, there are no words that can adequately convey the depth of my anger and frustration regarding this experience.
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MYKA (Theo Grace) specializes in personalized jewelry gifts, celebrating life’s most special moments.
Established in 2006 and known for its unique, handmade designs, we pride ourselves in taking care of every step of our process before your keepsake arrives to you.
Each MYKA piece touches the hands and hearts of the entire team from in-house design to being hand-wrapped with love to your doorstep.
We are dedicated in creating collections of quality materials and ethically sourced diamonds that hold meaning.
Whether you are treating yourself or searching for a gift for something special, discover the perfect gifts for all your loved ones for any occasion.
We are transitioning from MYKA to Theo Grace. You may know us under either name, depending on your location.
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