After being approved for a return (weird process, but ok) and incurring $100 to ship the item back, 3 months later and I still haven’t received a refund. On another refund, the “restocking fee” was more than half my refund. Had I known, I would have kept the product and resold it to recoup costs. They have some great products, but terrible customer service and an even worse return policy/procedure. Order with care.
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