We ordered thousands of dollars worth of knobs for our home project. When we discovered a color difference and reordered replacement products from them, they would not take back product because we went over their 30-day return policy. This company should be ashamed of itself. Had we been aware of these strict return policies we would have gone elsewhere. Any company that is selling building hardware has to understand that these terms are too strict. Contractors get delayed and things happen. It wasn’t that we didn’t replace the product. We just wanted credit for what we couldn’t use. We are building a home so it wasn’t easy to align timing like a simple remodel in a kitchen. Beware of these ridiculous return policies. This company needs to reevaluate how they do business. I would never recommend them.
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