I've been purchasing from myknobs.com as my main source of door hardware as a contractor. After a decade I had my first customer service request when they sent all of my exterior knobs without key matching them. They blamed it on me and the customer service process was atrocious. The worst I've ever experienced as a professional contractor. But I am a professional and I ordered from them again. For the second order in the row they sent the knobs out without having them keyed to match. They then blamed me again even though I had photos of the notes I sent with the order and refused to fix the situation. Emtek the manufacturer of the knobs stepped up and immediately solved the proble, also suggesting I use build.com in the future
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