No communication between whoever updates status of product and the shipper. Status was never accurate. Product was weeks delayed. They did not follow keying instructions they also failed to list important measurement specifications for the entry set. Emtek included those measurement guides in the box when it arrived, but those measurements were never listed in the product specifications. I would have known this entry set was not compatible with my door if this was listed on the website when ordering. Between the keying instructions being ignored, the lack of important details on the website, rude customer service and no communication between myknobs and their shippers/producers, I would say do not order from this company. I ordered another entry set from a different company that had clear measurements and appropriate choices for each measurement listed on their website.
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