I ordered 27 door pulls on 9/23/23 for a cost of over $400, and on 9/26/23 I received an email with an updated order status that gave an estimated shipping date of 11/16/23, nearly 60 days after theorder. I called My Knobs and explained that my contractor was getting ready to install them they told me that if I was able to find something else to meet my needs and timeline with someone else, I could cancel my My Knobs order before it was shipped with no problem. On 10/21/23, I found the knobs I wanted in stock with another vendor, and I checked my My Knobs order which still showed a ship date of 11/16. So I called My KnobsCustomer service (it was a Saturday) and informed them I wanted to cancel the order. The rep told me no problem, they would process the cancellation on Monday, 10/23. On early Tuesday morning, 10/24, I received an email stating the order had shipped!!! I immediately called My Knobs customer service and explained the situation, and was told that because the “warehouse” wasn’t open on Saturdays, the order got shipped before the cancellation went through. But she kindly told me she could help me return them, but then I was informed that I would have to pay return shipping and a restocking fee of 20% in order to return them. So, I have to pay a fee because of their mistake?!? This is a really poor way to do business. I would never recommend this company to anyone.
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