MyKnobs is a drop shipper, something I discovered after placing my order. While being a drop shipper is acceptable, a company must take responsibility for the products they sell, especially if their supplier fails to fulfill the order correctly.I ordered a $364 Emtek handleset with a "Right Handle" configuration. Instead, they sent me a "Left Handle" configuration. This is problematic because I have double doors, and the "Left Handle" configuration prevents the other door from opening.Despite clear evidence that I received the incorrect handle, MyKnobs only offered a return if I covered the shipping costs and paid a 25% restocking fee. They placed the blame on Emtek, refusing to assist further.To rectify their error, I'd have to pay over $100. Regardless of whether Emtek is at fault, I made my purchase with MyKnobs, and they should uphold their responsibility to their customers.
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