Products were ordered 11/30/22, I have chatted online with customer service to track my products/orders and they said- the products were delivered. That was not the case. After I looked into this matter further, the items went to the wrong city. There was no follow up on my order, while they certainly ran my bank card and collected on the items that I did not recieve. I reached out again, they said I was not able to get a refund because the items were delivered to the correct address on the order, which is a horrible way to work with a customer. I don't want to pay for items I didn't receive and when I asked for a refund, it should have been resolved, but this is still not resolved. They keep telling me they are trying to collect the items from that address and then re route to me, which I don't want the items at this time as it has been 2 months and just wanted a resolution. I would NEVER recommend this company for shopping. The customer service is less than satisfactory and its a scam.
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