Good quality product, nightmare company if you have to exchange or return. In early November 2022, I ordered the wrong backset dimension on a crystal knob and had to return it in exchange for the correct backset. They wouldn't exchange even though it was within 30 days of purchasing the original. I had to apply for a refund and rebuy the correct knob. I needed the knob right away so went ahead and bought it, and it was shipped promptly. However, I also applied for the refund on the same day and it took a month and several phone calls to the company to get the RMA code required for return. I shipped it back the next day and then heard nothing. Numerous unanswered emails and several phone calls produced empty promises of a refund on the returned item. Then I started getting emails that said the complaint was resolved, but no refund had been given. They blamed their vendor for the delays, but in all my contacts with MyKnobs throughout this fiasco, it was this company, not the vendor who was non-responsive. In all it took 3 months of emailing and calling to get the refund and then I was shorted $25 for a restocking fee, plus my having to pay postage for both knobs and the return which was another $30+ out of pocket. I will never buy from this company again. Their products might be good, but as for customer service, the experience was the height of frustration.
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