The customer service leaves a lot to be desired. In todays climate of delayed manufacturing and deliveries it is expected that things are going to take longer to get. Unfortunately, delays require more follow ups and updates of delivery times, more communication between businesses and customers. Myknobs.com have horrible customer service. They don’t return calls, don’t follow up with updates as promised, the representatives just want to get you off the phone so they can forget about your issue and get to the next. They are very unhelpful. Been waiting for handles for 5 months and receive no updates, have to refresh history of my order every time I cal, and the update on status ALWAYS requires them to call me back WHICH THEY NEVER DO.
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