Horrific experience ordering from myknobs.com! We ordered 3 dummy doorknobs from Emtek through this website in March of 2022. They first sent damaged knobs (covered in scratches), which we sent back. We were told that when the damaged knobs were in the mail they would send out the replacements. They didn't and we were in the middle of a move so I let it slip for a while. After a month with no contact from them, I called their customer service and the woman I spoke with tried to cancel our original order a place a new order. The price of the knobs had changed, so after spending 15 minutes on the phone with her going through the steps to cancel and place a new order, they tried to charge me $35 more than the original order. When I called this out, she kept me on the phone for another 10 minutes while she talked to her supervisor and eventually told me they could just resend the knobs from the original order. 2 weeks later, we got the replacement knobs. They were send with the wrong rosette style. I wrote an upset email and was told that the correct rosettes would be expedited. We did receive them, but they only sent 2 (not the 3 we had ordered). As of this morning I reached out to their customer service again to try to get the final rosette... it is now JUNE. DO NOT ORDER FROM THIS COMPANY!
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