I needed to replace two door passage door knob sets. The original were Emtek Brand. I looked online and found Myknob.com carried them. I called and inquired about ordering the two sets. I had decided to switch from a knob to lever handle. The salesperson asked what side the doors hinged on, as this determined the type handle (right or left). I told her the correct side. She determined what I needed and the order was made. When they arrived they were for the wrong side. I called and they said no problem. They initiated a new order for the correct knobs. I inquired about returning the incorrect sets and was told I had to send them back to the manufacturer at my expense. I did ($28) to send. When I didn’t hear from anyone after a couple of weeks I called MyKnobs. They said that they had just received the info from Emtek and I would be receiving credit within 7 days. What they neglected to tell me was it was minus a 25% restocking fee.Based on this experience plus the way the staff responded to my calls I will not be buying from MyKnobs in the future. Life is to short to have to deal with this type of company
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