I searched the MyKnobs website for a specific type of door knob. I ordered what I thought was the correct item, but somehow managed to receive the wrong type of knob. Assuming it was my error, I called customer service. I was told I’d be charged a re-stocking fee for the return of the item, which I never even removed from the box. This was okay even though the fee was a whopping 25% of the price of the item! I have never encountered such a steep fee. The representative offered to reduce it to 12.5% if I placed another order for the correct door knob, which I did. Then, I was astounded to learn that I would have to personally pay for mailing the item back. There was no flexibility here whatsoever. I have never encountered such a rigid policy with any other online purchase. The vendor always provides a shipping label and I only need to drop off the package at a local UPS or FedEx office. The MyKnobs rep was quite rude about this and said there was no way around the policy. I could take my business elsewhere if I didn’t like it. Contrast this with another vendor who is bending over backward to remedy a minor issue with a lamp we received. This vendor has earned our undying gratitude, future business, and an excellent review. I will not be ordering anything from MyKnobs again.
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