I ordered $318 worth of product, single items of about a dozen different cabinet pulls. They all arrived separately over a period of about a week, most very poorly packaged in damaged boxes or flimsy envelopes. Apparently all drop shipped. I chose the handle I wanted (I will need to order close to 100 of them for a large residential project) and called to get instructions on how to return all the items I didn't want. To my surprise, the returns all have to be sent back separately to individual brands, meaning the shipping cost for each package will likely be more than the value of the product itself. Not to mention the hassle of making the customer do separate packages. TERRIBLE customer experience. The poor customer service agent was so nice and polite, and admitted customers complain about this all the time. I will look for another supplier to buy my product from, so MyKnobs will miss out on an order of about $2500, plus any of my future business as I begin to order door hardware next.
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