I purchased a beautiful knob to go on my back screen door (circa 1962), my carpenter installed it and it worked for a few hours then I was locked in my house. I wanted to return it and get my money back, they asked me to send a video, the manufacturer decided it was a faulty spring, so sent a replacement. My carpenter came back and installed it and again, it did not work, so he removed the knob. They then asked for another video. I'm not calling my carpenter to install it again to show them it doesn't work. I paid close to $50.00 for this knob and should get a refund without having to provide another video. I cannot unless I provide another video and who knows if they will refund my money. I will never purchase another item from this company. So disappointed and angry that I'm out this money and had to buy another knob at Lowes is what I should have done in the first place!
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