Purchased knob for all my doors off their website and chose items in stock. I paid for next day air and they never arrived. I call to find out what is going because I needed these as part of a job that was going on at my house. I was told that they did not everything in stock and when I asked why didn't anyone call to tell me they didn't have an answer (super unprofessional), had I know this was going to take longer I would have ordered elsewhere, that is why I ordered these NEXTY DAY AIR. I was told that they could partially ship what was in stock and that the balance would ship the next week. I then call to get an update and they cannot provide me with one for the balance, I was told they have to email a request for status and that it could take days to hear back. I cannot believe the lack of customer service or the fact that they cannot get proper information, who operates like this?
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