First, my door fixture was supposed to ship in 2-3 days, but did not arrive. Called customer service to cancel, but was not able to get through. Re-ordered from another company and arrived in the advertised time. Then, about 3 weeks later, I was still trying to get a refund from the purchase, and to my chagrin, a !defective! product suddenly arrived from MyKnobs (I was even more mad). Of course, again, could not get customer service to help send back or get a refund (bottom line, just ate the loss)... I wish I could give a negative star rating to this awful company...
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