I placed an order on a Friday morning before the cut-off time and opted for expedited shipping, expecting delivery by Monday or Tuesday at the latest. Now, it's the end of Thursday and I still haven't received my package. The customer service representative was unable to provide any tracking information or shipping date, stating they were dependent on the fulfillment department. We've been waiting three days for an update from them. I paid for expedited shipping because I'm leaving town tomorrow morning. I requested to cancel my order and receive a full refund, as I just visited a local lab to get my work done. If the package arrives in the next few days, it will be left outside for over a month. The representative mentioned they would check with the fulfillment department about the cancellation, but if they can't provide a tracking number, how can I expect a response regarding my refund? This situation is absurd, and it seems my customer service representative is located overseas since I only receive responses at night. If this is the level of service offered, I'm not confident about the quality of the actual tests. To avoid complications, just go in person. I completed my task in 10 minutes.
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myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks.
The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.See more
