My subscription portal showed no active subscriptions, which should have been a huge red flag. I emailed customer service to confirm my cancellation and received confirmation, yet I was charged for a refill that I did not authorize. When I contacted them again, they refused to refund me. Each time I replied, they sent a standard response as if it were my first inquiry. It felt shady to me. I’m now considering canceling my credit card to prevent any future unauthorized charges.
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