Wish I could give 0 stars.Placed my order Feb 10th 2023. Received an email outlining my order. Did not recieve tracking info. Finally showed up March 3rd (nearly a month after ordering! I was supposed to receive two skins, one pink and one red but only got the pink one). I read the instructions and charged the device overnight. When I turned it on, the lights turned on but that was it. It straight up, didn't work. I contacted support and after back and forth emails of me trying to explain that it is faulty they said they would send new cables to see if that would work. I confirmed the address for the replacement to be sent on March 5th. On March 20th I recieved an email stating ' We are currently updating our system but it should be up and running soon. I will process the flower pads as soon as possible.' I was disappointed in this as I thought they would have been sent by then. I followed up on March 26th AND March 31st and simply received the same generic 'updating our system' email.I started a new email complaint on April 13th to try and organise a refund. I have not heard back. I am so completely disappointed by the whole process. I paid AU$230 for the product which is now a glorified paperweight. I have had zero help from the customer care team and I'm at a loss for what to do now. I went with Livia over an Australian alternative because I read such good reviews but I shouldn't have wasted my time or my money. DO NOT BUY LIVIA.
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