Horrible company and product! I sent my unit back because it was defective, it took forever to get my refund, and then they didn't even send me the full amount! They deducted shipping, so basically I had to pay for shipping TWICE! Once to get a broken product, and the second time to send the broken product back. Absolutely ridiculous! Save your money and just get a normal tens unit if you need it. You can get those off Amazon and they don't screw you over like this company does. Terrible customer service.Edit 11/23/23: Now this company keeps trying to dispute my review because they don't want anyone to see how terrible they are. They think because they refunded the original shipping of $4 now that that should take care of it. But I'm still out the $9.65 that it cost to send back a broken unit. To top it all off, they STILL have not removed my credit card information from their website or cancelled my subscription as I have requested multiple times since 11/6/23! Stay away from this place!Edit 11/29/23: I received a message from the company today stating that they finally cancelled my subscription, however, once again they did not remove my payment information as I have repeatedly asked them to do. I don't have the option to remove it myself (which is absolutely ridiculous), and they have zero reason to keep it on file. This is very shady business practices.
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