Livia: the reason I choose the bear. Gaslighting your customers and trying to avoid basic legal responsibility (in my case in the United States) then ghosting them when they refuse free stuff, whether it's business or a personal-it's predatory behavior. They took money out of my account the moment I placed the order. I tried to cancel my order that hasn't even been shipped yet, nor will the cancel the subscription. Customer service was generic and will not actually acknowledge the desire for a refund or cancelation. They responded (one out of the dozen of emails in the past week) to my cancellation request by asking why I wanted to stop my subscription, then telling me orders usually ship in 3-5 business days and never confirmed the removal of the subscription. They stopped responding altogether after that and I repeatedly said I want a refund and am not interested in their product or services. Eventually someone responded to my BBB (Better Business Bureau) complaint offering more free stuff and I refused.Updated: Livia flagged my review after my bank agreed with my refund dispute. I'm glad I took the proper legal steps against them.Update May 21, 2024: sorry it took so long. I waited to make sure my bank completed my refund and Livia sent a bs response about “giving” me a refund on the BBB complaint I had open on them since Livia has been nothing but awful and avoiding. Now that my refund is complete I’m getting messages from them on here and there! I’m shocked. But going back, my bank finalized my dispute, over the phone and in email, THEN Livia tried to fake a delivery of a product they said they were out of(and after I refused their free offers) through “Sendle” and tell me it was delivered and I needed to prove it wasn’t to get my money back. I looked at the “Sendle”….receipt, if you can call it that, which had nothing of detail just an address for a fulfillment center and my address and shows a couple of city names in a list and said delivered at my mailbox. No actual checkpoints, no handoffs or descriptions of any other kind. I can’t prove the package didn’t exist, but I can prove it wasn’t delivered because I have a locked mailbox only USPS can get into. And this is my favorite part, if you’re wondering that it could have been a minor mistake and they left it at the door, well it was quite the fortuitous day for me as I was home the whole day with another adult inside the home and landscapers right outside my front door. I didn’t hear anything back from Livia after I said NO to interacting with “Sendle” until now that I have my refund they want to look like they care. I have been through so much anguish for a month now because of Livia and their gaslighting/avoidance tactics. If my now closed BBB complaint isn’t public I will make sure it is on another forum or something. I got through this by taking screenshots of EVERY ENCOUNTER with Livia including my emails that they ignored.I kept an open complaint on the BBB(Better Business Bureau) which helps with time stamps. I created a dispute with my bank and luckily for me they heard my case quickly. I am in the USA so I used USPS and the FTC for reference of my legal and basic rights in my situation.When Livia tried to make me interact with “Sendle” I didn’t. I said NO and stated Refund again. And to be clear even if they sent something through the USPS or any other legitimate courier, it is my legal right and obligation to refuse the package, especially being weeks after ignoring my refund request and my bank already approving my refund dispute.If Livia or any of its “employees” keep harassing me or try to contact me in any way not on a public forum I will keep updating this thread for public record. I genuinely don’t know why they would still try to contact me on Trustpilot AFTER ALL OF THIS, their BBB profile says they’ve been in business for 7 years, if they wanted do better they would have by now.I will use the words I used on the BBB: I do not want or need your products or services.No means NO, Livia.
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