Absolutely Terrible customer service. They don't even try to care about the customer! Extremely unprofessional responses and refused to help. I signed up to try the service and the website stated that you simply need not to select meals if you do not wish to order, so I left it that way and did not select the meals. Also, after filtering for my allergies (dairy) there were only 4 meals available for me to order, and the system required 6 so I could not order myself 6 full meals if I wanted to. I happened to check the account to see if any more meal options were available for me to order and there were still only 3-4 options. Then I happen to see an automatic order of EIGHT meals (about 6 of them I was allergic to) and a charge of around $129.00. I immediately contacted them to cancel the order as it had not even been fulfilled or shipped yet and they refused to help at all. After continuous contact they proposed to recover the cost by putting in a coupon code forcing me to purchase from them again. I told them they don't have enough meals within my diet restriction for me to even order again and they wanted to force me to order duplicates. This is unacceptable to me. I asked to speak with customer service manager, and they stopped responding to me all together. Their communication tone was very dismissive and unbothered as if they had no consequences.
Claim your business profile now and gain access to all features and respond to customer reviews.
Metabolic Meals combines gluten free, organic ingredients with cutting-edge nutritional knowledge to create meals that improve health, fat loss & performance. All delivered fresh to your door.
