The service I received was absolutely terrible, and I'm frustrated that I have to leave at least a 1-star rating! I could never track the repair using the information provided by the company, and I had to do all the follow-ups for updates. I sent a 3-week-old tablet and stylus for warranty repair due to a connectivity issue. They arranged for collection on November 4th, but after a week of calling, they hadn’t received the parcel and were unaware of its location. It finally arrived the following week, but I still couldn’t track the repair online with the details given. Five days later, I received an email indicating that the courier would be collecting it from the company, so I assumed the repair was done. When I called customer service, they informed me it was being sent back as 'no repair' because the stylus was not included. I explained that everything was sent, and the courier had photo proof of the contents. I was told the collection would be on hold for further checks regarding the stylus, and I would be contacted. However, I received no updates that day, and later that evening, I checked the tracking to find that they had handed it over to the courier without any notice. A few days later, I received the tablet back in the same condition as I sent it, along with an email stating that 'the stylus was not received in the box' and that any further support would need to be addressed with the manufacturer. I reached out to the manufacturer, who escalated the issue, and a few days later, I got a call stating that the stylus had been found. Upon contacting the company for confirmation, I was informed that it had been removed at the repair center...so they had it all along. When I asked if I could now check the repair online, I was told there was an issue with the online portal, and they couldn’t provide a timeframe for resolution...once again left in complete uncertainty. Finally, just over 3 weeks after the company collected everything from me, I received a replacement stylus in the mail. I sincerely hope I do not encounter any further issues with this device, as it will not be going back to the company.
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SBE Cordon Group is the official UK repair centre for smartphones, tablets, smartwatches, laptops and consumer electronic devices from the following leading brands: Apple, Samsung, Google, Honor, Realme, Xiaomi, iRobot, Sony, Nokia, Nothing, One Plus, Oppo, Vivo, Doro, Motorola, Alcatel, and more.
We provide in-warranty and out-of-warranty repairs directly to consumers, as well as device repair and refurbishment services for telcos and insurance companies. We offer a while-you-wait service at our Ashford, Kent repair facility, and an easy-to-use postal repair booking service through our website.
All repairs can be tracked online. We are accredited by the manufacturers for repairs under warranty and as such, our service centre is certified and regularly audited. All our technicians are trained by the brands for each and every make and model, and we use only approved, genuine spare parts for all our repairs.See more
