mynintendostore.nintendo.co.uk

Avoid them!

On December 10th I ordered the Switch 2 which was due to be delivered by the 13th. It didn't come but it was the build up to Christmas so I gave them until the 16th. I emailed them on the 16th and they replied straight away saying 'We have passed this on to the relevant team'. DPD tracking states they received an order but were yet to receive the item from Nintendo.On the 18th I had still not heard from them so emailed them asking for an update as I would be back in work and would not be home to receive this. They replied asking If I would like to be refunded or if another one should be sent out. I asked for another one to be sent out and asked for tracking ASAP. They replied we have sent your request on to another department. No reply from this other department so the next day which was my last day off before Christmas Day, I knew I would not receive the item in time for Christmas. I was still waiting for that department to contact me so I emailed them again, this time asking for a refund.They emailed me back very quickly a form to fill in to confirm I wasn't committing fraud. I filled it in and sent it back to them. Didn't hear from them again. On Jan 2nd I emailed them a reminder that I am waiting on a refund, they replied with-in a few minutes saying we have sent your request on to another department and we will update you by email.Jan 9th I emailed them again asking for my refund, again they replied quickly but did not give me any answers other than we have sent your request on to another department and thanks for your patience. Today is 30 days since I ordered the Switch 2. DPD are still saying they have not had the item and Nintendo still won't refund me.Awful experience with them so far, they have not contacted me once and I have to do all the chasing. I don't think this 'Other Department' that they keep mentioning exists. Avoid!

Date of experience: Dec 10, 2025