Review Time
Missed delivery. No updates - had to follow it up with them. Useless website, you can't get to a person, you can't use chat. After a week my expensive order is still missing. How do you 1. Not deliver on the date you give. 2. Not update when you miss said delivery. 3. Not even give any eta on when it is sorted.
Most awful ordering experience in longest time
Missed delivery. No updates - had to follow it up with them. Useless website, you can't get to a person, you can't use chat. After a week my expensive order is still missing. How do you 1. Not deliver on the date you give. 2. Not update when you miss said delivery. 3. Not even give any eta on when it is sorted. Most awful ordering experience in longest time
"Quote".: (Direct Shipping): Official support states that there is no delivery on Saturdays or Sundays. This is usually true for the USA, but even in Germany, Saturday delivery by Nintendo itself is unlikely.Amazon & other retailers:Standard Shipping: Often only weekday delivery, but the shipment can be dispatched on Friday and arrive on Saturday.Express/Premium Shipping: Sometimes there are options for Saturday delivery, but this must be explicitly selected and costs extra (e.g., with Amazon Prime and its specific service).DHL: DHL delivers on Saturdays as standard, but the online shop must choose the shipping provider accordingly and offer the option.Conclusion: If you want fast delivery, carefully check the retailer's shipping options; Saturday delivery is possible if the retailer offers express shipping or if standard delivery is dispatched on Friday, but it is not guaranteed. | Well, I ordered on Tuesday evening, with two packages, each significantly exceeding the €80 and €500 values. "Free instant delivery" within 1 to 2 days is advertised. The tracking code isn't working. It's now Sunday. No confirmation email for anything, except that the package couldn't leave the shipping depot, and even that was only on the website... The prices for the games, most of which are digital-only, are ridiculously low compared to reputable Amazon sellers, and they're not even physical copies. I compared it to importing a Switch 2 controller from England on Amazon, which was supposed to take at least four weeks for shipping... it arrived in just under three weeks. And that wasn't even express shipping. The Switch 2 is supposed to be "shipped" directly from a depot in Hamburg to Munich in 1-2 days?! Maybe slightly Cringe. And of course, the thing doesn't have an OLED display, so the scam can really pay off. It's bad enough that the console is, to put it mildly, technically lagging behind for more than half a decade, outdated or even worse than current standards. But hey, there's a silver lining, at least. The key fob that was supposed to be included free with the purchase of 500 platinum coins... It's already arrived. Now I have a fob that's not worth €3, but at least I don't have a €470 console. The fob, by the way, came from Berlin. That's about the same distance: six and a half hours by ICE train from Munich's main/Central Station. Miracles do happen... A slight wince of vicarious embarrassment, not to say miserably incompetent. That should be the company's guiding principle. Those who are greedy and don't deliver should be eliminated. :)
Ordered a gift bundle of items as a Xmas present which included two ornaments. We checked the items when they arrived but didn't take the ornaments out of their display boxes in order to keep them in good condition for Christmas. Unfortunately one was damaged (wing wasn't attached to Charizard) and it was only being held in place by the box itself. We contacted them on boxing day but they refused a replacement due to it arriving 31 days prior and not the 30 of their policy. We did ask them to escalate but we got the same computer says no answer. Really disappointed in them, we were wouldn't have had this issue with most other retailers who offer extended returns over Xmas.
Dreadful company, I bought a pen from them and it stopped working immediately and they were rude, disinterested and the replies were so quick I could tell they weren’t even reading what I was writing. All this was over a god damn £7 pen I thought this would have been an easy decision but they frankly couldn’t care less. Very different customer service standard to the Japanese country they represent
On December 10th I ordered the Switch 2 which was due to be delivered by the 13th. It didn't come but it was the build up to Christmas so I gave them until the 16th. I emailed them on the 16th and they replied straight away saying 'We have passed this on to the relevant team'. DPD tracking states they received an order but were yet to receive the item from Nintendo.On the 18th I had still not heard from them so emailed them asking for an update as I would be back in work and would not be home to receive this. They replied asking If I would like to be refunded or if another one should be sent out. I asked for another one to be sent out and asked for tracking ASAP. They replied we have sent your request on to another department. No reply from this other department so the next day which was my last day off before Christmas Day, I knew I would not receive the item in time for Christmas. I was still waiting for that department to contact me so I emailed them again, this time asking for a refund.They emailed me back very quickly a form to fill in to confirm I wasn't committing fraud. I filled it in and sent it back to them. Didn't hear from them again. On Jan 2nd I emailed them a reminder that I am waiting on a refund, they replied with-in a few minutes saying we have sent your request on to another department and we will update you by email.Jan 9th I emailed them again asking for my refund, again they replied quickly but did not give me any answers other than we have sent your request on to another department and thanks for your patience. Today is 30 days since I ordered the Switch 2. DPD are still saying they have not had the item and Nintendo still won't refund me.Awful experience with them so far, they have not contacted me once and I have to do all the chasing. I don't think this 'Other Department' that they keep mentioning exists. Avoid!
We ordered the Nintendo Switch 2 + Mario Kart World for £429 on December 4th. On the same day, we received an email confirming that our order had been shipped and would be delivered within 1–2 days.However, today is December 15th, and our order has still not been delivered. The DPD tracking status states: "We've received your order details, but have not yet received your parcel."We sent a complaint to the Nintendo Store, but the only response we have received so far is: "Please be confirmed that your case is currently escalated. Unfortunately, at the moment, there are no available updates nor are we able to provide a time frame for the response."This was supposed to be a present from Santa for our son who still believes in Santa. It looks like his Christmas is going to be ruined.
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