We ordered the Nintendo Switch 2 + Mario Kart World for £429 on December 4th. On the same day, we received an email confirming that our order had been shipped and would be delivered within 1–2 days.However, today is December 15th, and our order has still not been delivered. The DPD tracking status states: "We've received your order details, but have not yet received your parcel."We sent a complaint to the Nintendo Store, but the only response we have received so far is: "Please be confirmed that your case is currently escalated. Unfortunately, at the moment, there are no available updates nor are we able to provide a time frame for the response."This was supposed to be a present from Santa for our son who still believes in Santa. It looks like his Christmas is going to be ruined.
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