I pre-ordered Pokémon Legends: ZA from My Nintendo Store, choosing the Nintendo Switch 2 version specifically because it came with bundle items and preorder bonuses. The order arrived on release day (16/10), but they sent me the wrong version — the Nintendo Switch (original) edition.Mistakes happen, and I wasn’t angry about that. What has been frustrating is the way Nintendo has handled everything since.When I discovered the mistake, I tried contacting customer support. Live chat was unavailable, phone lines rang out, and the only reply I received asked for photos, which I sent immediately. Then I heard nothing for days. By the time they eventually responded, almost a week had passed and I still couldn’t play the game I had pre-ordered.Because I had no idea when, or even if, the issue would be resolved, I purchased the digital upgrade pack so I could access the correct version — meaning I paid twice. I did this in good faith, assuming that once the original error was confirmed, Nintendo would simply refund the difference.Instead, I’ve now spent over a month going back and forth in emails, receiving different answers from different agents. At one point I was told I could return just the game. Later I was told I had to return the entire bundle, including all preorder bonuses I’ve kept sealed because I was worried they might be required for a return.Throughout this whole period, Nintendo has been completely unwilling to offer the simplest and fairest solution:refund the cost of the upgrade so I’m not out of pocket for an error I didn’t cause.I’ve never asked for compensation for the time, stress, or inconvenience — just to pay the correct price for the product I ordered. Instead, I’ve spent more than a month trying to resolve something that should have been fixed within a day.At this point, it seems unlikely the issue will be resolved in a way that acknowledges the time and effort involved. It’s incredibly disappointing from a brand I’ve trusted for years.
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