I ordered 2 copies of pokemon Legends Z-A from My Nintendo Store. I only received 1 copy and the preorder bonus. It clearly says “2” on the items being delivered. I raised a ticket with them not even 15 minutes after getting home and opening my parcel. Unfortunately I’m not a content creator so I didn’t do an unboxing video proving I only received 1. In addition to this, both their Call Us and Live Chat features have been unavailable since raising the issue. This was the 16th October 2025. It took them until the 22nd October for them to acknowledge the ticket. I kept asking for updates and all they could tell me was that it had been escalated and is being dealt with. Then on the 5th November, I get told that I am denied a refund or replacement as it was correctly shipped. They have refused to show me the evidence of such and have said they can’t help me any further. The game is £58.99. To a company like Nintendo that’s nothing.
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