Pre ordered a carry case for my Switch 2 with release date 05/06/2025 on the 29th of April. Gets closer to the date and my other stuff gets a shipping notice but not the case. Order shows as completed and tracking states Royal mail is expecting it, I suspect it's never been shipped.Contact Nintendo store uk on 6th June the next day and escalate on the 10th of June and still have not heard back from anyone regarding a refund for the item they never shipped.Only options for contact are email and they are incredibly slow to respond. Any other company would be able to deal with a simple issue like this within a week tops as its very obvious they haven't shipped it. Instead they are holding my money hostage to their awful customer service.I will be raising this as a credit card dispute and reporting the store to trading standards.
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