Defective Switch 2 Delivered on release day from their store. It won’t turn on - AT ALL. Customer Service phone and chat have been “Unavailable” for days and they’re not responding to email requests (it’s the 9th now - still nothing). So Nintendo launched this console and shut their phone off - horrible service. They defo should have anticipated an influx of calls and increased their phone/chat agents. Any other retailer would have had a customer service rep available to deal with a simple exchange. Now stocks are sold out, can’t even buy a replacement elsewhere just left with a brick in a box, and a couple disappointed kiddos.Tech support is sometimes reachable but they can only suggest to create a repair - crazy option for a brand new system. Not to mention the turn around time could take longer than restocks. Total headache, buy your products ANYWHERE other than direct from Nintendo, they’ll only let you down.
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