Absolutely appalling customer service. They run off a foreign call centre, and really do not value customers and fans at all.I was super excited to see that the Pikmin vases had come back in stock, but they were quite expensive. My husband had got a bonus at work, so he said I should go ahead and order the set of 3 (even though there isn’t even a small discount for purchasing the ‘bundle’- they’re exactly the same price as buying individually).When they arrived, 2 of the 3 vases were perfect. However, the blue pikmin’s eye glaze was coming off. Someone had packaged it like that and sent it off. I complained. In response, the customer service were not apologetic at all. They offered no gesture of good will. They told me that, although they were each available individually, if I wanted a refund or replacement, I’d have to return ALL 3, even the 2 that I was happy with. And if I wanted a replacement, as they were low on stock, I’d have to be put on back order, and possibly wait MONTHS for my replacement. Just returning one was out of the question.This does not make me feel good about giving them my custom. I’m trying the customer ‘support’ line one more time. If this doesn’t work, I will be returning everything, and never purchasing from My Nintendo’s store ever again. This has been a horrible experience. Please avoid it. Your money is better spent elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover Nintendo Switch, Nintendo 3DS, Nintendo 2DS, Wii U and amiibo. Get console support, games info, Nintendo news and learn about My Nintendo.