Review Time
Customer Service awful, proper processes need implementing to increase customer satisfaction.Using the website to order was quick and simple, the promised deliver within 48 hours, as they had products that were showing out of stock, I assumed that the rest would be in stock, this was a mistake. When contacting their customer service team after 3 days (so 72 hours after ordering), they replied that they didn't know what had was going on with my order and would get back to me. 1 Hour later I get a generic email telling me that the bundle I ordered was out of stock and they didn't know when it would be back in stock. No reference to my enquiry via customer service. Back to customer service I go, asking if I can just chage for a different bundle, to be told no, I can cancel and reorder or I can wait, which is the bit where I believer they need to improve this process. A lot of disbelief on my part later I finally cancel, it takes over a week and then I get an email saying I have cancelled and then I have to wait for a refund. Save yourself time, money and aggravation, shop literally anywhere else rather than direct with Nintendo
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