⭐ 0.5 / 5 – Absolute disaster of a platform
One of the worst e-commerce experiences I’ve ever had.
Ordered a lehenga set. What arrived? Random shawls. No lehenga. No blouse. No dupatta. Just completely wrong items. When I reported this, Myntra hid behind a so-called “internal investigation” and casually declared that they sent the correct items — without providing a single shred of proof of what was actually packed.
Their logic seems to be: If the outer packet isn’t torn, the customer must be lying. That’s not customer service — that’s gaslighting.
Refund? Return? Flatly refused. Once something goes wrong, Myntra’s policy appears to be deny, deflect, and exhaust the customer until they give up. This is not how a legitimate marketplace operates.
To top it off, I ordered 10 items, and Myntra shipped each item separately. Ten items, ten different packets, ten different deliveries. Massive waste of packaging, fuel, time, and money. Completely irresponsible and inefficient. It genuinely makes you wonder how this company plans to survive long-term or make profits with such broken logistics.
Customer support is scripted, rigid, and clearly designed to protect the company — not the customer. There is zero accountability once money is taken.
If you’re buying anything expensive, occasion wear, or time-sensitive items — think twice. When Myntra messes up, you pay the price.
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MYNTRA offers T-Shirts, Personalized Gifts and more in India. Buy online choosing from a vast collection of Photo Gifts and T-shirt Designs. International shipping available.