I have ceased my business but still needed MYOB only to receive payments for a few outstanding invoices. After a few months of keeping my account like this, paying $150 every month felt extremely wasteful.
I requested to downgrade to MYOB Lite and was told the downgrade was done and that the migration team would contact me. I was also clearly reassured that I would not be charged $150 again.
I followed the migration team’s instructions to back up my MYOB file, only to be told later that my file was too large and that the allowed backup size was unrealistically small. This was never explained upfront.
As a result, I ended up being charged for BOTH plans. I submitted complaints through MYOB’s online system but never received a response.
Then I was charged again for BOTH plans.
This feels like a complete trap. If you try to downgrade, you end up paying double. There is no proper support and no accountability.
I will never use MYOB again and will never recommend it to anyone. No surprise that MYOB is losing customers to Xero.
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