I’ve now got my own sauna in the back garden. No idea how that happened but I love it. The deal was just too good to resist and as I already use an ice bath in the garden it was a perfect addition. I took advantage of the Black Friday offer and also had free installation which made a massive difference (even though they could have been happier….😊). I see why they were concerned as the space was tight but they managed to build and install. The electrical hook up by my electrician has been a lot more than expected but I think that’s down to the distance from the house and being in London. I could have shopped around but just went with my normal guy so I could have maybe got that done more cheaply.
I also bought a pro chiller but can’t use or test that until spring as anything under 3C outside could damage it. That’s fine though as it’s cold enough outside anyway. I would have probably waited to ensure it’s under warranty for long enough but not a big deal.
I wasn’t aware of that or the fact that the saunas and chillers weren’t in stock so I waited for about 8 weeks after placing f this in Nov.
Not a complaint as that gave me time to prepare that area and base ready for installation.
I used it for the first time last night and managed to get it to 83C which was lovely combined with my own ice bath at 7C.
The sauna is definitely more spacious than I expected and better quality as well. It feels pretty sturdy right now and feels amazing inside.
Now to customer service. I haven’t got anything but praise for Marion. She’s been fantastic and gets back to me almost immediately with really helpful support. Customer service seems to be a real focus for this brand and no question seems to be irrelevant. They’re happy to help which is lucky as I’ve asked a fair few!
As it stands I’d definitely recommend the pro sauna and their fantastic customer service.
A happy customer. Hugh
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