I had a very disappointing experience with this company. The website gave the impression of being an official passport service, which was misleading. I paid $169.80, expecting legitimate assistance.
After payment, I was told I would receive confirmation within 48 hours, but I received no response to my emails for weeks. Because of this, I completed my daughter’s passport application myself through official channels and paid all government fees separately.
Two months later,they responded and claimed the service was “completed,” even though it was never used and no timely support was provided. They refused to issue a refund and relied only on their policy, without taking responsibility for the delay or the confusion their website creates.
I strongly recommend applying directly through the U.S. Department of State or authorized locations like the United States Postal Service to avoid unnecessary charges.
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