Made a order on the 16th Dec 2025, was preorder so i expected to wait awhile, it said it would be shipped by 25th - 27th Dec.
I didnt expect to see it till Janurary due to time of year, so i waited till then to message for updates and i got a response on the 15th Jan 2026 saying, unexpected delay, expected to arrive nextweek.
Every week, that has been the message sent to me!, "tracking number will be sent when items shipped".
I started asking for a refund mid Feburary, they asked if i could wait one more week so i did after that, they started offering special offers for store credit etc which, i declined.
Its now the 15th of March and my item is stuck and cant be shipped at this time due to boarders being closed, my request for a refund and to cancel my item has been fully ignored and im over waiting.
I just want a refund, this is my first experience purchasing a pre ordered item and will be the last
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