The company is misleading. You only realize after receiving the results that they are not for allergies. Additionally, they automatically enroll you in a subscription and make it unnecessarily complicated to cancel. I'm unsure about the accuracy; the results suggest no sensitivity to something we know she reacts to. The company claims there are options to opt out, but I couldn't find them. I believed I had opted out, yet I was still billed. Locating anything on their site is challenging. It took me 45 minutes just to find the cancellation option, and even after following the steps, I remained subscribed and had to contact the support team for assistance. It took multiple emails of generic replies before someone finally unsubscribed me. This seems like a deliberate tactic to deceive customers and it's unacceptable. Shame on the service.
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Pet Health Starts At Home.
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