I was asked to communicate through email to customer service but I feel as though it’s a bot and not a real person. I ask specific questions and they respond with the same information that is vague. I was sent the same message about my order being in high demand a couple days before Christmas when I had ordered it two weeks prior. Now today I am receiving the exact same message more than a month after ordering without even providing me with a date of when I will be getting my order. I was told I would be refunded for shipping since I selected my order to be expedited, I have yet to receive a refund for shipping. This has been one of the worse experiences dealing with a company and trying to get information about what I’ve paid for. Completely unacceptable and no idea of when this will be resolved. #SendHelp
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