Review Time
Very very quick customer service. One of the fastest interactions I’ve had with a company regarding product info or issues. Grace was very helpful. Human interaction like that is are these days
I was worried about my order not arriving in time for Valentine’s Day, but reaching out to customer support they really did their best to assure me and let me know they’ll do best so my interests were met. Overall great company and transparency
I was worried about my order not arriving in time for Valentine’s Day, but reaching out to customer support they really did their best to assure me and let me know they’ll do best so my interests were met. Overall great company and transparency
I was asked to communicate through email to customer service but I feel as though it’s a bot and not a real person. I ask specific questions and they respond with the same information that is vague. I was sent the same message about my order being in high demand a couple days before Christmas when I had ordered it two weeks prior. Now today I am receiving the exact same message more than a month after ordering without even providing me with a date of when I will be getting my order. I was told I would be refunded for shipping since I selected my order to be expedited, I have yet to receive a refund for shipping. This has been one of the worse experiences dealing with a company and trying to get information about what I’ve paid for. Completely unacceptable and no idea of when this will be resolved. #SendHelp
I ordered a gift for Xmas for my girlfriend and spent ages designing it. Bought it way in advance and it said it would be here by Xmas. TURNS OUT IT HASNT EVEN BEEN MADE YET!!! and I only found out by emailing them asking where it is for them to tell me THEY HAVENT EVEN STARTED!!! Nothing on their site about out of stock and guaranteed 7-12 working day delivery which isn’t true because they haven’t even made it!!!!
I wish I did more research before placing my order. They literally are taking weeks for an order. First they say it’s out of stock, I placed a digital order not a hard copy how is a digital order out of stock then they say it’s out delayed because of high demand for February mind you I placed my order in December. It’s barely January. Then they suspend my order because I didn’t put my address again a digital order nothing is being sent to my house it’s supposed to be sent to my email smh. This place is unprofessional and not timely at all don’t order
Vivian was extremely helpful, prompt and efficient with her responses. I had made an error with my order and whilst it was too late to rectify it completely she was very proactive in following up and helping wherever possible to find a solution.As a good will gesture, when I reordered she waived the priority delivery charges. Very good customer service.
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