My issue isn't solely with the policies of the company, but rather with the customer service I received. I ordered a headset adapter in September without any issues, but when I ordered another one in December, I failed to notice that the system reverted to an old address. I realized this when I received an email indicating that the adapter was being prepared for shipment. I reached out immediately, but they informed me that they couldn't change the address with the shipping service. I replied, questioning how my old address became the default again, especially when my new address had worked previously. I acknowledged my oversight but was confused about the system's inconsistency. A representative named Ethan called me back, and his demeanor was condescending. There was no attempt to empathize or assist; instead, it was a clear message that it was entirely my fault and that no help would be provided. This was a disappointing display of customer service. When I mentioned the possibility of asking the current residents to return the package, he casually remarked that they would incur a fee and that I should arrange for pick-up since it was in the same city. I explained that this wasn’t feasible, and he simply laughed it off, implying it was my problem. While I take responsibility for not double-checking, I can't help but wonder if customer service has truly declined to this level. Consumers are not obligated to support any company, especially when similar products are available elsewhere for a better price, and I will be exploring those options moving forward.
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Pilot Supplies Store supply charts, GPS, headsets, transceivers, handheld radios, flight bags, headsets, kneeboards, pilot guides, maps, aviation books, FAA training materials, software, and more from names like David Clark, Garmin, Jeppesen, Gleim, Flightcom, LightSpeed, ASA, Cencal, Icom, and Maycom.
