Name: mypilotstore.com
Telephone: 000000000
Rating: 3.8

Christi B. Guest

Disappointing Customer Service Experience

My issue isn't solely with the policies of the company, but rather with the customer service I received. I ordered a headset adapter in September without any issues, but when I ordered another one in December, I failed to notice that the system reverted to an old address. I realized this when I received an email indicating that the adapter was being prepared for shipment. I reached out immediately, but they informed me that they couldn't change the address with the shipping service. I replied, questioning how my old address became the default again, especially when my new address had worked previously. I acknowledged my oversight but was confused about the system's inconsistency. A representative named Ethan called me back, and his demeanor was condescending. There was no attempt to empathize or assist; instead, it was a clear message that it was entirely my fault and that no help would be provided. This was a disappointing display of customer service. When I mentioned the possibility of asking the current residents to return the package, he casually remarked that they would incur a fee and that I should arrange for pick-up since it was in the same city. I explained that this wasn’t feasible, and he simply laughed it off, implying it was my problem. While I take responsibility for not double-checking, I can't help but wonder if customer service has truly declined to this level. Consumers are not obligated to support any company, especially when similar products are available elsewhere for a better price, and I will be exploring those options moving forward.

Date of experience: Dec 31, 2025

Marilyn Lewis Guest

2 months ago

Frustrating experience with my initial order.

My initial order with the service was shipped back to them. The address provided was correct, and there was no justification for the return by the shipper. I requested a cancellation and refund since I found the same item elsewhere with quicker shipping. It had already taken over a week for the order to be shipped and returned, and I didn’t want to wait any longer. They did cancel and refund it, but they informed me that I would incur shipping charges. This made no sense at all. The return was not due to any mistake on my part. The address is a residential one, I have lived there for 25 years, and I regularly receive shipments. This was my first experience with the service, and it will definitely be my last. It was for a minor item, but my trust in them is completely gone.

Date of experience: Dec 10, 2025

Emil P. Guest

2 months ago

Unfair Shipping Charges

My initial order was shipped but then returned. The address was correct, and there was no reason for the return by the shipper. I requested a cancellation and refund since I found the same item with faster shipping elsewhere. After waiting over a week, I was informed they would charge for shipping despite it not being my fault. This was my first and last experience with them, and I have lost all trust.