On December 7th 2025, my girlfriend and I ordered a custom plush from them. On New Year's Eve, they then sent me an email detailing how they sent a OneDrive file with images showing what colored fabric they would use for specific parts of the image I provided for them to make into a plush. In the same email, they stated that I needed to give them permission in order for them to continue and start producing the order. Since there is no way to add a comment in the OneDrive file, I replied to the email they sent and gave them permission. On their website, they have a customer service message, so I even sent them a message there. I did this two separate times: One on the same day I received the email, and then another at a later time - sometime in early 2026. On January 9th, I then decided to send them a separate email giving them permission to proceed with the order, because when I looked at the status of my order it was still saying the order was only received despite me giving permission to proceed with the order multiple times. Plus the estimated delivery date on the site was January 19th, which was only ten days away. So, it was clear they somehow did not receive any of my multiple messages to them via customer service chats and email. After this, I decided to wait, because I thought that maybe they received my messages and were just working on my order. Plus it was only ten days away from supposedly being delivered. However, it eventually became January 19th, and no order arrived. So on January 20th, with the ETA still being listed as January 19th on the website’s tracker, I gave their customer service number a call some time in the afternoon. The person on the other end was a male. I asked if it were the customer service number for My Plush Buddy, to which the guy confirmed. I then and verbally gave him approval for the color mapping on my order since I never got any confirmation that they received my approval, despite the multiple messages and emails I sent doing so. The guy on the phone told me that it was in fact approved and that he was going to send a preview of the plush since it was “in his bag”. He then told me that I would get a preview of the plush the next day at the same time. I never received and update from him. So a few days later, I tried calling them again on January 26th. No one picked up and I was met with a voicemail. So a few days later on January 28th, I tried again. I was once again met with a voicemail. On the same day, I then went to their Instagram and DM’d them. Two days later, on January 30th, they responded to me and told me they would back with the latest update, and that they will pace it to be completed in the next two or three days. Six days later on February 5th, I still did not receive the self described “latest update” from them, so I went to Instagram to message them again. Sometime after I sent that, they opened my message and didn't respond. Five days later on February 11th, I looked in my Direct Messages to see if they saw my message or anything, to which I then saw that they have in fact opened my message without responding. I then texted them again and called them out for just opening my message without replying, and stated that if they can’t complete my order then I just wanted a refund since it was almost a month since my order was supposed to arrive. That was the last message sent, but they didn’t open that one, and they still haven’t provided any sort of communication or updates. To this day, on their site it still says that the order has only been processed, and that the ETA is January 19th, despite that being almost three months ago. My girlfriend and I eventually got a refund. But we only got it because we filed a complaint to her bank and provided them with evidence relating to the claims in this review - not because the company decided to be competent and actually do their job. Do not buy from this company. They are incompetent, and basically scammers with a verified Instagram account. This is the only review I have ever left for a company due to how much this pissed me off, and I do not want them getting away with this sort of behavior.
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What could be a more personalized gift for your loved ones than giving them something that they designed, something which is unique to them, something they would cherish their entire life - their very own custom stuffed toy.
At My Plush Buddy, we recreate any picture, drawing, sketches, or shapes and give them the form of cute and soft custom-made plushies. We create custom-made plush toys tailored to make your little angel jump up in joy!See more
