I’m actually shocked to be hearing from site manager Tom Jordan for the first time in an email asking me for my feedback, and suggesting I give an 8, 9 or a 10. Has Tom Jordan even been made aware of what is going on in this apartment?Here are the issues:The address they gave said floor 1. The apartment is on floor 2.The check in was 35 mins late. I was waiting outside in the cold with all my luggage. BedroomThe bedroom radiator is not working. Therewas an additional plug-in radiator placed in the corner of the living room, but that is also broken. Three days later, it’s snowing in Wolverhampton, and I still have not been given anything to assist with the heating on this apartment. There is no chest of drawers in the bedroom nor any other cabinet or bedside table to store clothes in. I’m staying here for 7 weeks. There is only a small rail with 8 small, cheap coat-hangers on it which don’t support the weight of my jacket. Now that I’ve unpacked my suitcase, the best option for organizing my clothes is in piles against the wall in the living room. BathroomThere is no hot water in the shower, only lukewarm water when the tap is placed on maximum heat.There is also nowhere to place soap or shower gel in the shower so everything has to be placed on the floor. A bar of soap in the shower is not an option. The toilet seat is not secured down, such that when I sit on it, I slip into the toilet bowl. Additionally there is an unsightly, large, black stain on the bathroom floor.Living roomTwo of the four freezer compartments were found to be dirty, with food residue left by previous guests.The broken plug-in radiator was just being stored in the corner of the living room. The internet hub was found on its side on the floor. There is no furniture to place it on.The only option for lighting is the overhead lighting, which is controlled by two switches outside the room. There are no lamps nor any furniture to place lamps on. ..I’m being charging roughly £1,770 a month to stay here, a total of £3,100 for seven weeks. It’s grossly unfair that you consider this living situation acceptable at that price.…Last night I messaged the property managers again to try to get an update since I hadn’t heard from anyone all day. I was told that the matter of providing a ‘temporary closet’ for my clothes is still awaiting approval, as if having somewhere to store clothes in is not a basic necessity. Three days after check in my clothes are still in piles in the living room, I’m still not able to take a hot shower, it’s snowing outside and the only time anyone ever communicates with me is if I reach out to them first. …I had to call Booking.com three times on Sunday because no one could give me an answer on when one of the site managers was coming over to review everything. It’s been a total nightmare and this request to write a review giving 8, 9 or 10 out of 10 feels like a slap on the face.Your customer service is appalling. You don’t even deserve a 1 out of 10.Sincerely ripped off,Thomas Lowe
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