Overall bad experience. I am not one to usually leave bad reviews however, we are very dissatisfied with this stay and the customer service. To make this review fair, the host waited 20 minutes longer for us to arrive at check in as our flight was delayed. This was much appreciated. However, we encountered a number of problems whilst staying here. 1. The listing included parking and required the registration plates 48 hours before. These were sent to the host almost 1 week before check in and also mentioned on arrival. We have unfortunately received parking tickets for everyday of the two weeks that we stayed (this is for 2 vehicles) £100 per parking ticket- as you can imagine this adds up to thousands of pounds. The host did not respond for days until I said I would be taking this further and got advice from the air b and b support team. These parking tickets have still not been retracted nor have we heard back with a resolution to this issue. The air b n b team kindly offered some money back on the stay but this does not even cover the cost of 2 of the parking tickets. 2. So much glass and debris in the car park area that my partners tyre got popped. Another £250 spent on recovery coming late at night so that we could attend work the following day. 3. The WiFi did not work the entire stay. This was not even mentioned the host, we just accept this and used our data as the parking tickets was a bigger issue. 4. Generally poor quality. Cupboard doors were loose. The fire extinguisher that was hung onto the wall was screwed on with poor quality screws and fell out of the wall onto my partners foot. The fridge/freezer didn't work properly- there was huge ice build up in the fridge and it was constantly defrosting- every time the fridge was opened the water would spill out all over you. 5. Lack of cutlery and kitchen supplies. 6. Bed was extremely uncomfortable- due us to staying here for 2 weeks we had to go and buy extra pillows and a thick mattress protector to make this stay more comfortable. We were staying at this property due to moving house and having to leave our old house earlier than getting the keys to the new one. The radiator in the bedroom was falling off the wall too. 7. The most disappointing part of this stay/host- we had booked to stay in one of their other apartments the week after this stay closer to my work. I presume that after we checked out, The host had seen that air b and b has refunded 20% of the cost of the stay and they decided 2 hours before we were due to check into the next air b n b that they would cancel the stay. As you can imagine, this was stressful as stated above, we are between houses at the moment and had no where else to stay or go. Not to mention the cost of the second apartment does not get refunded for 15 working days. Whilst I am lucky to be able to afford to pay for another stay before getting the refund- some people would not have been able to do this. The air b and b support team were really helpful and helped us find somewhere else within 2 hours. He told me that the host had cancelled the next booking due to damage in the property. This was disappointing and completely false. I took photos of the apartment on check in and also took them on check out. Despite already paying the cleaning charge upfront- I woke up 2 hours earlier before work on the day of check out and cleaned the apartment- the towels were washed the day before we left. This property was left in a good condition but the host felt like they needed to lie about the condition it was left in (probably because they were concerned about a complaint at the next one and some of their money getting taken again by air b n b) Personally, they should be focusing on bettering their business rather than dwelling on the £200 out of £800 that was refunded by air b n b on the stay. This trip has cost us way more than it was worth. I am never one to leave bad reviews. However I would strongly advise against staying in one of their complexes. I had every intention of leaving them a good review (even though there was small issues at first) out of kindness and support for local businesses but the cancellation of the next stay was the cherry on the cake. I work in property myself- This is a prime example of how not to run an air b and b business. I mentioned to air b n b that they should not be allowed to run their business through this platform. Guests are not allowed to cancel bookings 2 hours before and get a refund so why should hosts be allowed to do this? The reason I have even wasted my time writing this review is to prevent this happening to other people.
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