DO NOT BOOK THIS PLACE. Charles House Pontefract To start off, you don’t get greeted by a host. You get a phone call giving you instructions on how to enter the property and the number used to call does not work afterwards. The listing says you meet the host but this is actually a self check in property and they were late. I had traveled 3 hours to get here and had to wait longer for a phone call to just get into the building. I planned my time around a check in time they requested as though they were meeting me. When you travel that far, it’s quite stressful. When We arrived, the place was FILTHY. There was still used oven trays inside the oven, unwashed. The 2 pots they provide still had food on them. The kitchen is not fully equipped. We had to go out and buy more equipment to cook with. The amenities listed are not true. We had to go out and buy the majority of what they said they offer.The worst part was we had to spend 6 nights and 7 days on the floor as the bed was broken when we arrived. It fell to the ground as we were sleeping. We told Helen and Ally this every day and they did nothing. Their response time averages once a day. They just kept saying they will tell the manger but nobody ever got in touch with us regarding the problem. Nobody gave us a solution. The kitchen tap was wobbly and kept falling. The shower nozzles were stuck so we couldn’t change the temperature and it was scorching hot. We had no washing up liquid, no bin liners, no bathroom soap and no toilet roll. The WiFi did not work for the entirety of our stay. I told the hosts and they said I bought the property without wifi which is a lie as the listing doesn’t say anything about paying extra for wifi and it is listed in their amenities. I also couldn’t help but notice other reviews talking about WiFi and the hosts responded saying this was a rectified issue so they just lied. They just don’t have wifi. The bedroom has no proper windows. It has blinds that are ductaped onto the windowsill so you cannot even open it and allow fresh air and day light into the bedroom. The living room window at the top won’t close properly . It’s just a mess. I paid nearly £300 for this property and it was awful. The worst experience I have ever had in a property. The bare minimum was not even met. Couldn’t even call this a budget property, it’s worse than that. To Helen and Ally, thanks for nothing. The worst hosts I’ve ever come across. Not helpful in the slightest. To property host company as a whole, your professionalism is in the awful. The whole building is badly managed. When you walk up the corridors, it stinks. Did not have a single person come and check the property in question. We had to stay on the floor for the entirety of our stay, and no talk of being refunded came up. They did not even entertain the thought of possibly putting us in another property as a gesture of good will. Upon check out the cleaner arrived and said that there is going to be people checking in later in the day despite the problems I made the company aware of. This company evidently forgot that it’s human beings they’re dealing with. When I called the company they kept saying they’ll get back to me and then they never did. Sill can’t get over the fact we had to spend all week on the floor.
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